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Roseyra

Customer Service and Education Professional with 10+ years of diverse experience

Contacto

Saltillo, Coahuila, Mexico
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Competencias

Customer ServiceAdvanced

Provided service and data entry for clients and companies across multiple industries.

ManagementAdvanced

Supervised staff, coordinated programs, and managed operations in educational and entertainment environments.

Event CoordinationIntermediate

Coordinated logistics for TV productions, entertainment events, and educational activities.

Program CoordinationAdvanced

Planned and implemented international student services and educational programs.

Marketing & Public RelationsIntermediate

Developed marketing strategies and managed client relationships in media and product distribution.

Educacion

Bachelor Degree
Universidad Autonoma del Noreste
2000
Certificate IV
Strathfield College
2012
Diploma
Australian Pacific College
2015
Diploma
MEGT Institute
2017

Idiomas

SpanishNative
EnglishBusiness

Resumen

Experienced professional with a background spanning customer support, media production, educational program management, and community coordination. Skilled in team supervision, program implementation, and client relations.

Logros Clave

  • Managed international student programs including admissions, orientation, and retention at Instituto Tecnologico de Estudios Superiores de Monterrey
  • Coordinated and supervised media production, logistics, and staff for television programs and entertainment events
  • Led early childhood centers, establishing policies, ensuring compliance, and overseeing daily operations

Experiencia

Customer Service and data entry

EMERY AIR FREIGHT CORP
2000 - 2001

Responsible for capturing and issuing orders for car parts to be shipped to other countries by air., Collaborative warehouse inventory., Customer service to overseas companies.

Manager and General Producer

BARRA LIBRE TV
2001 - 2004

Responsible for public relationships with clients and people of the entertainment industry., Create marketing strategies to impulse the show., Coordination of staff and crew and logistics for different entertainment massive events.

News Producer

AZTECA NORTESTE TELEVISION
2004 - 2006

Responsible for scheduling the most important news of the day in the city., Edition and post-production television material., Coordination of crew and television equipment.

Sales and Marketing Consultant

PHILLIP MORRIS CIGATAM
2006 - 2010

Partner consultant adviser for customers to increase their profits and product availability., Planning the logistics for product distribution., Market analyst and developed corporate pitch., Responsible to increasing portfolio with new clients., Tracking customers based on their advertising needs.

Sales and Marketing Consultant

AZTECA NORTESTE TELEVISION
2010 - 2011

Customer Service and data entry.

Post-graduate Department Promoter/Bicultural Model High School Coordinator

UNIVERSIDAD DEL VALLE DE MEXICO
2013 - 2014

Coordination of the continuing education department for companies and institutions., Meetings with companies and employees in the industrial sector to provide information of different educational programs., Research and analyze the market., In charge of the selection process of the educational teacher's team., Student tracking academic level and English and Business teacher., Organize different cultural events., Conducting meetings with teachers and parents.

International Program Coordinator

INSTITUTO TECNOLOGICO DE ESTUDIOS SUPERIORES DE MONTERREY
2014

Plan, coordinate and implement programs and services for international students including admissions, enrollment, immigration, orientation, housing, health insurance, social activities, monitoring academic progress, and retention of international students.

Special Behaviour Needs Educator

MORIAH COLLEGE
2016 - 2017

Developing age appropriate curriculum, implementing teaching standards and ensuring compliance with early childhood education regulations and policies.

Lead Educator/Assistant Director

COMMUNITY SERVICES #1
2017 - 2021

Being responsible for the overall management of the Centre in the Centre director's absence., Maintaining administrative procedures including rosters and attendance records., Ensuring compliance with relevant government regulations., Coordinating and supervising staff.

Lead Educator/Assistant Director/Active Director

PETITE EARLY LEARNING JOURNEY/GUARDIAN CHILDCARE AND EDUCATION
2021 - 2024

Responsible for managing the overall operation of the campus-based Early Learning Centre/Children's Centre for children aged from birth to school age., Establish the philosophy, policies and procedures for the Centre that meet the requirements of the Early Learning Framework., Promoting the Centre as an integral part of the campus environment, building internal supportive networks and ensuring access by a wider range of students, community and staff., Evaluations of the program, meet the social, emotional, physical, sensory, creative, cognitive and language development needs of children.

Habilidades

Customer ServiceManagementEvent CoordinationProgram CoordinationMarketing & Public Relations
Publicado en CazVid - 3 jul 2025
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