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Customer Service and Education Professional with 10+ years of diverse experience
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Competencies
Provided service and data entry for clients and companies across multiple industries.
Supervised staff, coordinated programs, and managed operations in educational and entertainment environments.
Coordinated logistics for TV productions, entertainment events, and educational activities.
Planned and implemented international student services and educational programs.
Developed marketing strategies and managed client relationships in media and product distribution.
Education
Languages
Summary
Experienced professional with a background spanning customer support, media production, educational program management, and community coordination. Skilled in team supervision, program implementation, and client relations.
Key Achievements
- Managed international student programs including admissions, orientation, and retention at Instituto Tecnologico de Estudios Superiores de Monterrey
- Coordinated and supervised media production, logistics, and staff for television programs and entertainment events
- Led early childhood centers, establishing policies, ensuring compliance, and overseeing daily operations
Experience
Customer Service and data entry
Responsible for capturing and issuing orders for car parts to be shipped to other countries by air., Collaborative warehouse inventory., Customer service to overseas companies.
Manager and General Producer
Responsible for public relationships with clients and people of the entertainment industry., Create marketing strategies to impulse the show., Coordination of staff and crew and logistics for different entertainment massive events.
News Producer
Responsible for scheduling the most important news of the day in the city., Edition and post-production television material., Coordination of crew and television equipment.
Sales and Marketing Consultant
Partner consultant adviser for customers to increase their profits and product availability., Planning the logistics for product distribution., Market analyst and developed corporate pitch., Responsible to increasing portfolio with new clients., Tracking customers based on their advertising needs.
Sales and Marketing Consultant
Customer Service and data entry.
Post-graduate Department Promoter/Bicultural Model High School Coordinator
Coordination of the continuing education department for companies and institutions., Meetings with companies and employees in the industrial sector to provide information of different educational programs., Research and analyze the market., In charge of the selection process of the educational teacher's team., Student tracking academic level and English and Business teacher., Organize different cultural events., Conducting meetings with teachers and parents.
International Program Coordinator
Plan, coordinate and implement programs and services for international students including admissions, enrollment, immigration, orientation, housing, health insurance, social activities, monitoring academic progress, and retention of international students.
Special Behaviour Needs Educator
Developing age appropriate curriculum, implementing teaching standards and ensuring compliance with early childhood education regulations and policies.
Lead Educator/Assistant Director
Being responsible for the overall management of the Centre in the Centre director's absence., Maintaining administrative procedures including rosters and attendance records., Ensuring compliance with relevant government regulations., Coordinating and supervising staff.
Lead Educator/Assistant Director/Active Director
Responsible for managing the overall operation of the campus-based Early Learning Centre/Children's Centre for children aged from birth to school age., Establish the philosophy, policies and procedures for the Centre that meet the requirements of the Early Learning Framework., Promoting the Centre as an integral part of the campus environment, building internal supportive networks and ensuring access by a wider range of students, community and staff., Evaluations of the program, meet the social, emotional, physical, sensory, creative, cognitive and language development needs of children.