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Rosa
Customer representative
Video currículum
Customer representative
I attended calls from customers of a bank. This bank handles some stores customers' credit cards, and I helped them in late fees, payments, and any issues they could have in their account. I know AHT, how to handle difficult customers, being empathetic, corteous and patient.
Contacto
Chicoloapan, México, Mexico
Abierto a remoto
Disponible en CazVid
Competencias
Customer SupportExpert
Provided effective support to bank customers, resolving account issues and inquiries
Communication SkillsExpert
Demonstrated courteous, empathetic, and careful communication to handle customer concerns
Problem SolvingAdvanced
Identified customer issues and found appropriate solutions effectively
Patience & EmpathyExpert
Maintained patience and empathy when dealing with difficult customers, ensuring positive interactions
Resumen
Dedicated customer support specialist experienced in banking and remote work, known for empathetic communication and problem resolution skills.
Logros Clave
- Handled customer calls for a banking institution, resolving issues related to late fees and payments
- Developed skills in managing difficult customers with empathy and patience
- Gained extensive experience working remotely for transnational companies
Habilidades
Customer SupportCommunication SkillsProblem SolvingPatience & Empathy
Publicado en CazVid - 3 jul 2025