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Rosa
Customer representative
Video resume
Customer representative
I attended calls from customers of a bank. This bank handles some stores customers' credit cards, and I helped them in late fees, payments, and any issues they could have in their account. I know AHT, how to handle difficult customers, being empathetic, corteous and patient.
Contact
Chicoloapan, México, Mexico
Open to remote
Available on CazVid
Competencies
Customer SupportExpert
Provided effective support to bank customers, resolving account issues and inquiries
Communication SkillsExpert
Demonstrated courteous, empathetic, and careful communication to handle customer concerns
Problem SolvingAdvanced
Identified customer issues and found appropriate solutions effectively
Patience & EmpathyExpert
Maintained patience and empathy when dealing with difficult customers, ensuring positive interactions
Summary
Dedicated customer support specialist experienced in banking and remote work, known for empathetic communication and problem resolution skills.
Key Achievements
- Handled customer calls for a banking institution, resolving issues related to late fees and payments
- Developed skills in managing difficult customers with empathy and patience
- Gained extensive experience working remotely for transnational companies
Skills
Customer SupportCommunication SkillsProblem SolvingPatience & Empathy
Published on CazVid - Jul 3, 2025