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Roberto

Customer Support and Sales Specialist with 20+ years of industry experience

Video resume

Customer Support and Sales Speciaslust

I have worked for more than 20 years for well known companies, which has given the vission to stand out and to perform efficiently. I managed to improve the productivity of the Quality Department by 60% through micromanagement and leading skills. I hace a ver y strong sense of business needs that translates into operacional skills to achieve goals. My leadership skills are excellent. Motivating, and effective in guiding teams towards success.

Contacto

Managua, Managua Department, Nicaragua

Abierto a remoto

Disponible en CazVid

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Competencias

Call Center OperationsAdvanced

Extensive experience managing various campaigns across industries such as credit card, telecommunications, and utilities.

Quality AssuranceAdvanced

Performed as a QA analyst, focusing on maintaining and improving call quality standards.

Team LeadershipAdvanced

Led teams with motivation and guidance, achieving operational goals and enhancing team performance.

Operational EfficiencyIntermediate

Applied operational skills to meet business needs and improve departmental productivity.

Organizational SkillsAdvanced

Demonstrated strong organizational abilities in managing call center activities and supervision.

Resumen

Experienced call center professional with over 20 years in customer support, sales, and quality assurance, known for leadership and operational skills.

Logros Clave

Improved the productivity of the Quality Department by 60%
Worked for over 7 years as a top-performing call center representative
Led teams effectively with strong motivational and leadership skills

Habilidades

Call Center OperationsQuality AssuranceTeam LeadershipOperational EfficiencyOrganizational Skills

Publicado en CazVid - 3 jul 2025

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