This is my profileContact via CazVid
Roberto
Customer Support and Sales Specialist with 20+ years of industry experience
Video resume
Customer Support and Sales Speciaslust
I have worked for more than 20 years for well known companies, which has given the vission to stand out and to perform efficiently. I managed to improve the productivity of the Quality Department by 60% through micromanagement and leading skills. I hace a ver y strong sense of business needs that translates into operacional skills to achieve goals. My leadership skills are excellent. Motivating, and effective in guiding teams towards success.
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Call Center OperationsAdvanced
Extensive experience managing various campaigns across industries such as credit card, telecommunications, and utilities.
Quality AssuranceAdvanced
Performed as a QA analyst, focusing on maintaining and improving call quality standards.
Team LeadershipAdvanced
Led teams with motivation and guidance, achieving operational goals and enhancing team performance.
Operational EfficiencyIntermediate
Applied operational skills to meet business needs and improve departmental productivity.
Organizational SkillsAdvanced
Demonstrated strong organizational abilities in managing call center activities and supervision.
Summary
Experienced call center professional with over 20 years in customer support, sales, and quality assurance, known for leadership and operational skills.
Key Achievements
- Improved the productivity of the Quality Department by 60%
- Worked for over 7 years as a top-performing call center representative
- Led teams effectively with strong motivational and leadership skills
Skills
Call Center OperationsQuality AssuranceTeam LeadershipOperational EfficiencyOrganizational Skills
Published on CazVid - Jul 3, 2025