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Rafael
Customer Service and Sales Specialist with 8+ years in BPO and Retail
Contacto
Competencias
Handled customer inquiries and support efficiently in multiple languages across various BPO settings.
Conducted outbound and inbound sales, improving client engagement and revenue generation in telesales roles.
Fluent in English, Spanish, and French, used for effective client communication and support.
Proficient in Microsoft Office Suite, internet research, and various software applications for customer service tasks.
Educacion
Idiomas
Resumen
Experienced in BPO, telesales, and retail environments, with a strong skill set in multilingual communication, customer support, and sales. Adept at managing diverse client needs and leveraging computer skills to enhance service delivery.
Logros Clave
- Provided multilingual support in English, Spanish, and French across multiple customer service roles.
- Gained diverse experience in telesales, customer support, and sales at various companies including Teleperformance and Alorica.
- Developed strong computer and research skills, facilitating efficient customer issue resolution and data handling.