This is my profileContact via CazVidRafael
Customer Service and Sales Specialist with 8+ years in BPO and Retail
Contact
Puebla, Puebla, Mexico
Available on CazVid
Competencies
Customer ServiceExpert
Handled customer inquiries and support efficiently in multiple languages across various BPO settings.
Sales and TelesalesAdvanced
Conducted outbound and inbound sales, improving client engagement and revenue generation in telesales roles.
Multilingual CommunicationExpert
Fluent in English, Spanish, and French, used for effective client communication and support.
Computer SkillsAdvanced
Proficient in Microsoft Office Suite, internet research, and various software applications for customer service tasks.
Education
Elementary school
Escuela Primaria Oficial "Belisario Domínguez"
Completed 2000
Middle school
Escuela Secundaria Técnica "Salvador Zamudio, S.J."
Completed 2003
High school
Unidad Académica Preparatoria "Alfonso Calderón Moreno"
Completed 2006
College
Facultad de Lenguas BUAP
Completed 2012
Languages
SpanishNative
FrenchAdvanced
EnglishAdvanced
Summary
Experienced in BPO, telesales, and retail environments, with a strong skill set in multilingual communication, customer support, and sales. Adept at managing diverse client needs and leveraging computer skills to enhance service delivery.
Key Achievements
- Provided multilingual support in English, Spanish, and French across multiple customer service roles.
- Gained diverse experience in telesales, customer support, and sales at various companies including Teleperformance and Alorica.
- Developed strong computer and research skills, facilitating efficient customer issue resolution and data handling.
Experience
Warehouse assistant
PACH Construcciones (PISA Inmobiliaria)
June 2016 - Jan 2017
Spanish telesales representative
E-contact
Jan 2017 - June 2017
Spanish telesales representative
Contact-us
Aug 2017 - Feb 2018
Semi-professional photographer and sales associate
FotoLife
April 2018 - July 2018
English customer service representative
BPO Centers
Oct 2022 - Feb 2023
English customer service representative
Teleperformance
Feb 2023 - June 2023
English customer service representative
Foundever
June 2023 - Sept 2025
English customer service representative
Alorica
Sept 2025 - Jan 2026
Skills
Customer ServiceSales and TelesalesMultilingual CommunicationComputer Skills
Published on CazVid - May 17, 2026