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Competencias
Demonstrated experience with customer service.
Demonstrated experience with Complaint Resolution.
Demonstrated experience with Email and Chat Support.
Demonstrated experience with CRM Tools.
Demonstrated experience with Call Handling.
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Professional profile
Experiencia
Customer Service Representative
Handled customer inquiries and support issues relating to accounts, wallets, card transactions, payments, and deposits. Investigated issues, verified transaction details, followed up on unresolved cases, and worked with internal teams to ensure customers received accurate solutions. Achievement: Helped improve issue resolution by carefully investigating customer cases, identifying transaction discrepancies, and ensuring problems were properly followed through to resolution.