CazVid - Video Resumes That Work
CazVidEste es mi perfil
ENES
Contactar via CazVid

Este perfil está escrito en inglés

Orlando

Customer Service and Dispatch Specialist with 10+ years of experience

Video resume

Customer Service and Dispatch Specialist with 10+ years of experience
Please record a video speaking in English about your experience.

Contacto

Nasca, Ica, Peru
Abierto a remoto
Disponible en CazVid
Contactar via CazVid

Competencias

Dispatch ManagementAdvanced

Managed dispatch emergencies and scheduled driver routes efficiently.

Customer ServiceAdvanced

Handled customer requests, complaints, and maintained client relationships.

Training & MentorshipAdvanced

Trained new hires, provided mentorship, and supported team development at the law firm.

Sales & NegotiationIntermediate

Sold products and performed cost-benefit analyses to support business growth.

Report Preparation & Quality ControlAdvanced

Prepared daily and weekly reports, and conducted quality control checks for team performance.

Educacion

Degree
Universidad Bicentenaria de Aragua
Completed 2020

Idiomas

SpanishNative
EnglishAdvanced

Resumen

Dedicated professional with extensive experience in dispatch, customer service, sales, and team leadership, proficient in handling complex requests and training teams.

Logros Clave

  • Handled dispatch emergencies and scheduled routes for drivers at Disma Transportation LLC
  • Provided training and mentorship to junior staff at The Lisinski Law Firm
  • Maintained positive business relationships and managed customer orders at Akassan 3.000 C.A and Megafreeze C.A

Experiencia

Call Center Dispatcher

Disma transportation LLC
Oct 2021 - Jan 2023

Handling dispatch emergencies., Scheduling routes for drivers., Handling HR and customer services.

Sales Representative

Akassan 3.000 C.A
Jan. 2019 - Mar.2020

Selling products and services using solid arguments to customers., Performing cost-benefit analyses of existing and potential customers., Maintaining positive business relationships to ensure future sales.

Sales and Customer Services Rep

Megafreeze C.A
May 2020 - Dec. 2021

Handling orders and requests., Deliveries and shipments of products., Attention to complaints and returns by the company.

Team Lead of Interview

The Lisinski Law Firm
Jun 2023 - Present

Train new hires or junior staff on firm protocols and procedures., Provide ongoing mentorship to support professional growth and skill development., Prepare daily and weekly progress reports for group leads., Maintain and foresee the team reaches the daily set goal., Communicating continuously...

Habilidades

Dispatch ManagementCustomer ServiceTraining & MentorshipSales & NegotiationReport Preparation & Quality Control
Publicado en CazVid - 17 may 2026
Contactar a Orlando