This is my profileContact via CazVid
Orlando
Customer Service and Dispatch Specialist with 10+ years of experience
Video resume
Contact
Competencies
Managed dispatch emergencies and scheduled driver routes efficiently.
Handled customer requests, complaints, and maintained client relationships.
Trained new hires, provided mentorship, and supported team development at the law firm.
Sold products and performed cost-benefit analyses to support business growth.
Prepared daily and weekly reports, and conducted quality control checks for team performance.
Education
Languages
Summary
Dedicated professional with extensive experience in dispatch, customer service, sales, and team leadership, proficient in handling complex requests and training teams.
Key Achievements
- Handled dispatch emergencies and scheduled routes for drivers at Disma Transportation LLC
- Provided training and mentorship to junior staff at The Lisinski Law Firm
- Maintained positive business relationships and managed customer orders at Akassan 3.000 C.A and Megafreeze C.A
Experience
Call Center Dispatcher
Handling dispatch emergencies., Scheduling routes for drivers., Handling HR and customer services.
Sales Representative
Selling products and services using solid arguments to customers., Performing cost-benefit analyses of existing and potential customers., Maintaining positive business relationships to ensure future sales.
Sales and Customer Services Rep
Handling orders and requests., Deliveries and shipments of products., Attention to complaints and returns by the company.
Team Lead of Interview
Train new hires or junior staff on firm protocols and procedures., Provide ongoing mentorship to support professional growth and skill development., Prepare daily and weekly progress reports for group leads., Maintain and foresee the team reaches the daily set goal., Communicating continuously...