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Nthabi

Contacto

Johannesburg, Gauteng, South Africa
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Competencias

Customer Care

Demonstrated experience with Customer Care.

Call Centre Skills

Demonstrated experience with Call Centre Skills.

Filing

Demonstrated experience with Filing.

Telephone Etiquette

Demonstrated experience with Telephone Etiquette.

MS PowerPoint

Demonstrated experience with MS PowerPoint.

Educacion

Grade 12
Rostec College
Call Centre Certificate
Believers Care Centre

Resumen

Professional profile

Experiencia

Cleaner

University of Johannesburg Soweto Campus

General Cleaning of the Campus and Offices

General Assistant

University of Freestate (Temp)
Jan 2020 - Present

Administrative tasks to ensure that the office and the department function effectively.. Communicating with students, clients, employees and other stakeholders to answer questions, and explain information and address complaints.. Records Management for future reference.. Drawing up and distributing agendas and taking notes in meeting. Arranging and coordinating workshops, functions, conferences and meetings.. Coordinating the travel logistics in the department.. Garden & Grounds cleaning of fields, picking and sweeping up papers grounds and sidewalks.. Cultivating, weeding, trimming or cutting and planting of all plants including grass.

Call Centre Agent

City of Jo’Burg Office of the Ombudsman
Jan 2018 - Jan 2019

Attending to client’s complaints by phone or email. Directing calls to relevant department or official.. Manage large amounts of inbound and outbound calls in a timely manner.. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.. Filing monthly complaints and submitting stats for reporting purposes.

Frail Care/Caregiver Assistant

Welkom Retirement Village
Jan 2015 - Jan 2016

Providing clients with assistance in day-to-day tasks, including dressing, eating, bathing, grooming and using the bathroom. Maintaining all care records. Communicating any issues, concerns or problems to the patient’s family members and medical providers as necessary. Ensuring the patient takes medications as directed by the Nurse or Physician. Building rapport with patients by establishing personal connections and showing empathy and kindness. Responding to any medical or safety issues. Leading daily individual or group activities for entertainment.

Caregiver Assistant

Huis Salome (Welkom)
Jan 2009 - Jan 2011

Providing clients with assistance in day-to-day tasks, including dressing, eating, bathing, grooming and using the bathroom. Maintaining all care records. Communicating any issues, concerns or problems to the patient’s family members and medical providers as necessary. Ensuring the patient takes medications as directed by the Nurse or Physician. Building rapport with patients by establishing personal connections and showing empathy and kindness. Responding to any medical or safety issues. Leading daily individual or group activities for entertainment.

Host

McDonalds – Welkom
Jan 2010 - Present

Attending to customers. Cleaning Tables after customers. Always Keeping the Restaurant clean and neat. Checking restrooms cleanliness. Posting Posters and Promotions instore. Promoting Competitions

Habilidades

Customer CareCall Centre SkillsFilingTelephone EtiquetteMS PowerPoint
Publicado en CazVid - 21 sept 2026
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