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Nthabi
Contact
Competencies
Demonstrated experience with Customer Care.
Demonstrated experience with Call Centre Skills.
Demonstrated experience with Filing.
Demonstrated experience with Telephone Etiquette.
Demonstrated experience with MS PowerPoint.
Education
Summary
Professional profile
Experience
Cleaner
General Cleaning of the Campus and Offices
General Assistant
Administrative tasks to ensure that the office and the department function effectively.. Communicating with students, clients, employees and other stakeholders to answer questions, and explain information and address complaints.. Records Management for future reference.. Drawing up and distributing agendas and taking notes in meeting. Arranging and coordinating workshops, functions, conferences and meetings.. Coordinating the travel logistics in the department.. Garden & Grounds cleaning of fields, picking and sweeping up papers grounds and sidewalks.. Cultivating, weeding, trimming or cutting and planting of all plants including grass.
Call Centre Agent
Attending to client’s complaints by phone or email. Directing calls to relevant department or official.. Manage large amounts of inbound and outbound calls in a timely manner.. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.. Filing monthly complaints and submitting stats for reporting purposes.
Frail Care/Caregiver Assistant
Providing clients with assistance in day-to-day tasks, including dressing, eating, bathing, grooming and using the bathroom. Maintaining all care records. Communicating any issues, concerns or problems to the patient’s family members and medical providers as necessary. Ensuring the patient takes medications as directed by the Nurse or Physician. Building rapport with patients by establishing personal connections and showing empathy and kindness. Responding to any medical or safety issues. Leading daily individual or group activities for entertainment.
Caregiver Assistant
Providing clients with assistance in day-to-day tasks, including dressing, eating, bathing, grooming and using the bathroom. Maintaining all care records. Communicating any issues, concerns or problems to the patient’s family members and medical providers as necessary. Ensuring the patient takes medications as directed by the Nurse or Physician. Building rapport with patients by establishing personal connections and showing empathy and kindness. Responding to any medical or safety issues. Leading daily individual or group activities for entertainment.
Host
Attending to customers. Cleaning Tables after customers. Always Keeping the Restaurant clean and neat. Checking restrooms cleanliness. Posting Posters and Promotions instore. Promoting Competitions