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N

Nathaly

Customer Service Professional with 4+ years in Client Relations and Administration

Contacto

San Salvador, San Salvador Department, El Salvador
Disponible en CazVid
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Competencias

CommunicationAdvanced

Proficient in written and oral communication, bilingual in English and Spanish, applied across customer service and educational roles

MultitaskingIntermediate

Managed multiple responsibilities including customer inquiries, appointment scheduling, and lesson planning simultaneously

TeamworkIntermediate

Collaborated with teams in diverse settings such as healthcare, hospitality, and administrative projects

Computer SkillsIntermediate

Utilized Microsoft Office tools effectively for communication, planning, and documentation

LearningBeginner

Demonstrated adaptability and quick acquisition of new skills in varied professional roles

Educación

Bachelor ́s Degree
Francisco Gavidia University
Completed 2023
High School Diploma
Maria Auxiliadora School
Completed 2016

Idiomas

SpanishNative
EnglishBilingual

Resumen

Experienced in client relations, administrative support, and educational assistance, with strong communication and multitasking skills.

Logros Clave

  • Developed tailored lesson plans and materials as Independent English Tutor
  • Supported administrative and project planning functions during internship at FUNDESA
  • Managed client interactions and scheduling for healthcare and hospitality clients at Glass Mountain BPO, Teleperformance, and SYKES

Experiencia

Independent English Tutor

Self-Employed
January 2024 - Present

Developed custom lesson plans and materials tailored to individual learning styles and goals

Planning Team Assistant

Fundación para el Desarrollo. FUNDESA
September 2022 - March 2023

Internship oriented to work in administration, territorial development, and project planning areas.

Patient Services Representative

Glass Mountain BPO
October 2021 - September 2022

Oriented to help patients with communication between them and the clinics, schedule appointments, request medication refills and address concerns.

Costumer Service/Costumer Relations Agent

Teleperformance
December 2019 - December 2020

Oriented to address concerns with problem solving skills, manage hotel reservations and performed as sales representative.

Costumer Service Agent

SYKES
February 2019 - August 2019

Oriented to manage plan trips itineraries, make travel arrangements for the clients and address concerns with problem solving skills.

Habilidades

CommunicationMultitaskingTeamworkComputer SkillsLearning
Publicado en CazVid - 3 jul 2025
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