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Customer Service Professional with 4+ years in Client Relations and Administration
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Competencies
Proficient in written and oral communication, bilingual in English and Spanish, applied across customer service and educational roles
Managed multiple responsibilities including customer inquiries, appointment scheduling, and lesson planning simultaneously
Collaborated with teams in diverse settings such as healthcare, hospitality, and administrative projects
Utilized Microsoft Office tools effectively for communication, planning, and documentation
Demonstrated adaptability and quick acquisition of new skills in varied professional roles
Education
Languages
Summary
Experienced in client relations, administrative support, and educational assistance, with strong communication and multitasking skills.
Key Achievements
- Developed tailored lesson plans and materials as Independent English Tutor
- Supported administrative and project planning functions during internship at FUNDESA
- Managed client interactions and scheduling for healthcare and hospitality clients at Glass Mountain BPO, Teleperformance, and SYKES
Experience
Independent English Tutor
Developed custom lesson plans and materials tailored to individual learning styles and goals
Planning Team Assistant
Internship oriented to work in administration, territorial development, and project planning areas.
Patient Services Representative
Oriented to help patients with communication between them and the clinics, schedule appointments, request medication refills and address concerns.
Costumer Service/Costumer Relations Agent
Oriented to address concerns with problem solving skills, manage hotel reservations and performed as sales representative.
Costumer Service Agent
Oriented to manage plan trips itineraries, make travel arrangements for the clients and address concerns with problem solving skills.