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Nassima
Learning Specialist at Foundever
Contacto
Competencias
Expert in providing high-quality customer support and resolving issues effectively.
Skilled in designing and delivering training programs that enhance employee capabilities.
Proficient in monitoring and evaluating quality metrics to ensure compliance and performance improvement.
Experienced in guiding and developing team members to achieve their professional goals.
Competent in tracking key performance indicators to assess and enhance operational success.
Educación
Idiomas
Resumen
Experienced Learning Specialist with expertise in onboarding, training delivery, and quality assurance. Committed to enhancing employee performance and customer satisfaction.
Logros Clave
- Implemented onboarding and training programs that improved new hire performance by 30%.
- Monitored and evaluated quality KPIs, leading to a 20% increase in compliance scores.
- Developed and maintained training materials, enhancing training delivery efficiency.
- Coached team members, resulting in improved customer satisfaction ratings.
- Streamlined performance monitoring processes, reducing evaluation time by 15%.
Experiencia
Learning Specialist
Onboarding. training delivery. coaching. performance monitoring. cross-functional collaboration. training materials management
Quality Specialist
Quality evaluation. KPI monitoring. coaching. compliance. performance improvement
Customer Advisor
Customer support. complaint handling. partner communication. problem resolution. service quality
Stock Management Intern
Inventory control. order processing (GOLD). stock audits. discrepancy tracking
Customer Advisor
Telecom sales. customer retention. product promotion. support handling