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Senior Operations & Project Manager (Promoted)
Demonstrated experience with Operations Management.
Demonstrated experience with Business Operations.
Demonstrated experience with Operational Excellence.
Demonstrated experience with Project Management.
Demonstrated experience with Program Management.
Senior Operations & Project Manager (Promoted) open to new opportunities
Led operations and project delivery across IT, digital marketing, and e-commerce workstreams.. Built KPI-based weekly reporting to track delivery health, risks, blockers, and escalations.. Strengthened stakeholder communication through structured updates, scope alignment, and escalations.. Improved operational efficiency using automation and AI tools for reporting, documentation, and coordination.
Supported project execution by coordinating tasks, timelines, documentation, and team communication.. Maintained trackers, checklists, templates, and weekly status updates to improve delivery discipline.. Assisted in requirement gathering, scope alignment, ownership mapping, and follow-ups for timely closures.. Coordinated with cross-functional teams (design, dev, SEO, content, ads) to ensure on-time delivery.
Managed international client acquisition and sales operations for IT/digital services (US/UK/Europe).. Built and managed a pipeline of 80–120 qualified leads/month through inbound + outbound outreach.. Coordinated client requirements with delivery teams to align scope, milestones, and timelines.. Built weekly dashboards to track pipeline health, conversions, and revenue performance.