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M

MIGUEL

Customer Service Agent with 4+ years of diverse experience in client support

Contacto

Santa Ana, Santa Ana Department, El Salvador
Disponible en CazVid
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Competencias

Customer ServiceAdvanced

Provided support through order management, claims review, and customer follow-ups across multiple companies.

CommunicationAdvanced

Effectively managed email correspondence and handled customer inquiries to ensure clear and professional communication.

Problem SolvingIntermediate

Addressed customer issues related to orders, claims, and coverage, ensuring prompt resolution.

Logistics & OperationsIntermediate

Involved in checking inventory, delivery statuses, and processing transactions to support operational efficiency.

Food Production (Coffee)Beginner

Participated in coffee production operations within a family business setting, developing foundational skills.

Educación

Liceo Cristiano Reverendo Juan Bueno
Completed November 2019
Electrical Engineering Technician
Itca-Fepade
Completed 2021

Resumen

Experienced in client support, order processing, claims review, and communication with a versatile background across multiple customer service roles.

Logros Clave

  • Handled order placement, delivery checks, and transaction inquiries at TELUS International.
  • Reviewed claims, insurance coverage, and plans, conducting follow-ups and email communications at Foundever.
  • Gained experience in coffee production at family business, demonstrating versatility.

Experiencia

Customer service agent

TELUS international
August 2022 - October 2022

place orders, check delivery status, check inventory, check small payment transactions

Customer service agent

Foundever
January 2023 - May 2024

review claims, check the coverage that customers had, review the plans available, follow up when the situation required it, send and answer emails to resolve inquiries

Coffee production

Family business

Customer service agent

Concentrix
25/11/2024 - 31/12/2024

Habilidades

Customer ServiceCommunicationProblem SolvingLogistics & OperationsFood Production (Coffee)
Publicado en CazVid - 3 jul 2025
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