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Customer Service Agent with 4+ years of diverse experience in client support
Contact
Competencies
Provided support through order management, claims review, and customer follow-ups across multiple companies.
Effectively managed email correspondence and handled customer inquiries to ensure clear and professional communication.
Addressed customer issues related to orders, claims, and coverage, ensuring prompt resolution.
Involved in checking inventory, delivery statuses, and processing transactions to support operational efficiency.
Participated in coffee production operations within a family business setting, developing foundational skills.
Education
Summary
Experienced in client support, order processing, claims review, and communication with a versatile background across multiple customer service roles.
Key Achievements
- Handled order placement, delivery checks, and transaction inquiries at TELUS International.
- Reviewed claims, insurance coverage, and plans, conducting follow-ups and email communications at Foundever.
- Gained experience in coffee production at family business, demonstrating versatility.
Experience
Customer service agent
place orders, check delivery status, check inventory, check small payment transactions
Customer service agent
review claims, check the coverage that customers had, review the plans available, follow up when the situation required it, send and answer emails to resolve inquiries