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Melvin

English Teacher with diverse communication and customer service experience

Video resume

Introducing myself
I am sharing something about my experience and working to help people. I love learning new things everyday. I am always open to new challenges because that gives me the opportunity to develop new skills.

Contacto

Ahuachapán, Ahuachapán, El Salvador
Disponible en CazVid
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Competencias

English Language InstructionAdvanced

Delivered English lessons in multiple institutions, focusing on language proficiency and learner engagement.

Customer Service & Call Center OperationsIntermediate

Managed inbound calls and supervised call center teams to ensure service quality and operational efficiency.

Communication SkillsAdvanced

Effectively communicated complex information both in teaching and customer service roles.

Adaptability & LearningIntermediate

Open to new challenges, continually developing new skills across diverse work environments.

Educacion

Centro Escolar Col. Sta. María
Completed 2006
Colegio Josefino, Ahuachapán
Completed 2009
Universidad Católica de El Salvador (UNICAES)
Completed 2021

Resumen

Dedicated English teacher and customer service professional with experience in instructional roles and contact center supervision. Skilled in communication, team management, and learning new skills. Enthusiastic about challenges that foster personal and professional growth.

Logros Clave

  • Taught English at multiple institutions, developing strong language instruction skills.
  • Supervised inbound call teams, ensuring quality service and efficient operations.
  • Gained experience across education and contact center roles, demonstrating adaptability and skill diversification.

Experiencia

English Teacher

GTZ Ahuachapán’s town hall
2009 - 2009

English Teacher

Cambridge English Academy, Ahuachapán
2010 - 2011

English Teacher

Ventana al Mundo from Fundación La Geo Ahuachapán
2012 - 2020

Inbound Calls Supervisor

Origo Contact Center
2021 - 2021

Inbound Calls Agent

Atento Contact Center
2021 - 2022

Inbound Calls Agent

Teleperformance Contact Center
2022 - 2024

Habilidades

English Language InstructionCustomer Service & Call Center OperationsCommunication SkillsAdaptability & Learning
Publicado en CazVid - 17 may 2026
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