This is my profileContact via CazVid
Melvin
English Teacher with diverse communication and customer service experience
Video resume
Introducing myself
I am sharing something about my experience and working to help people. I love learning new things everyday. I am always open to new challenges because that gives me the opportunity to develop new skills.
Contact
Ahuachapán, Ahuachapán, El Salvador
Available on CazVid
Competencies
English Language InstructionAdvanced
Delivered English lessons in multiple institutions, focusing on language proficiency and learner engagement.
Customer Service & Call Center OperationsIntermediate
Managed inbound calls and supervised call center teams to ensure service quality and operational efficiency.
Communication SkillsAdvanced
Effectively communicated complex information both in teaching and customer service roles.
Adaptability & LearningIntermediate
Open to new challenges, continually developing new skills across diverse work environments.
Education
Centro Escolar Col. Sta. María
Completed 2006
Colegio Josefino, Ahuachapán
Completed 2009
Universidad Católica de El Salvador (UNICAES)
Completed 2021
Summary
Dedicated English teacher and customer service professional with experience in instructional roles and contact center supervision. Skilled in communication, team management, and learning new skills. Enthusiastic about challenges that foster personal and professional growth.
Key Achievements
- Taught English at multiple institutions, developing strong language instruction skills.
- Supervised inbound call teams, ensuring quality service and efficient operations.
- Gained experience across education and contact center roles, demonstrating adaptability and skill diversification.
Experience
English Teacher
GTZ Ahuachapán’s town hall
2009 - 2009
English Teacher
Cambridge English Academy, Ahuachapán
2010 - 2011
English Teacher
Ventana al Mundo from Fundación La Geo Ahuachapán
2012 - 2020
Inbound Calls Supervisor
Origo Contact Center
2021 - 2021
Inbound Calls Agent
Atento Contact Center
2021 - 2022
Inbound Calls Agent
Teleperformance Contact Center
2022 - 2024
Skills
English Language InstructionCustomer Service & Call Center OperationsCommunication SkillsAdaptability & Learning
Published on CazVid - May 17, 2026