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Melina
Customer Service & Sales Specialist with 3+ years of client engagement
Contacto
Competencias
Applied strong communication skills to manage customer interactions and facilitate sales.
Handled inquiries, resolved issues, and provided support to clients across different sectors.
Utilized CRM systems to track leads, manage customer data, and optimize follow-up processes.
Proficient in Microsoft Office and Google Sheets/Docs for documentation and reporting.
Managed social media platforms to promote engagement and facilitate communication.
Educacion
Idiomas
Resumen
Experienced in client engagement, lead generation, and account management with a focus on real estate and financial services.
Logros Clave
- Executed cold calling strategies averaging over 50 calls daily to generate real estate leads.
- Managed customer inquiries and resolved claims effectively in call centers, improving user satisfaction.
- Guided clients through financial products and facilitated loan and insurance applications, enhancing service delivery.
Experiencia
Call Center Agent in US
Executed cold calling strategies, averaging over 50 calls daily to generate leads., Facilitated local real estate investments, guiding potential buyers through initial inquiries., Tracked leads to optimize sales conversion processes and enhance follow-up efficiency., Served as the first point of...
Customer Service Representative
Managed incoming call center inquiries, delivering assistance and information to clients., Resolved claims and incidents by providing fast and effective solutions to customer issues., Advised clients on financial products, enhancing overall user satisfaction and engagement., Promoted and...