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Marco
Travel Advisor with 8+ years in luxury and B2B travel planning
Contacto
Competencias
Expert in designing personalized travel itineraries using Tour Plan software for international clients.
Provided bilingual customer support via phone and chat channels, maintaining high customer satisfaction.
Experienced in selling tailored travel packages and managing client and wholesaler requests.
Managed requests from travel agencies and wholesalers, supporting their booking and travel planning needs.
Proficient in Tour Plan software, Hubspot CRM, and related tools for itinerary design, customer management, and operational support.
Educacion
Idiomas
Resumen
Experienced travel advisor with over 8 years supporting luxury, B2B, and B2C travel markets through itinerary design, client support, and sales.
Logros Clave
- Designed and sold tailored vacation plans for international clients across multiple roles, demonstrating consistent role progression.
- Utilized Tour Plan software extensively to create detailed itineraries, proving technical proficiency.
- Supported sales and customer service operations in diverse settings, including B2B and B2C environments, with additional skills in mentorship and agency support.
Experiencia
Luxury Dedicated Advisor
Designing and selling tailored made vacation plans and preparing itinerary quotes for direct international customers mainly from UK and the USA, B2B., Luxury Dedicated Advisor and Virtuoso Specialist., Highly skilled on the Tour Plan software to design itineraries., Fully Trained with Hubspot.
Travel Advisor
Designing and selling tailored made vacation plans and preparing itinerary quotes for direct international customers mainly from Spain, USA, UK and Singapore, B2C and B2B., Managed requests from several Spanish and USA wholesalers., Highly skilled on the Tour Plan software to design itineraries.
Bilingual Virtual Customer Service and Resolutions Specialist
Customer Service Support through phone calls Eco Retail Phone Network and Primary Bilingual Phones and Primary Bilingual Chats., Mentorship Program to help teammates improving their metrics and soft skills.
Personal Travel Designer
Designing and selling tailored made vacation plans and preparing itinerary quotes for direct international customers mainly from USA and Europe, B2C and B2C., Highly skilled on the Tour Plan software to design itineraries.
Experiences Executive
Quoting and selling Guanacaste tours and experiences for direct Customers., Managed a Stand at Expotur Travelmarket.
Personal Travel Designer
Designing and selling tailored made vacation plans and preparing itinerary quotes for direct international customers mainly from USA and Europe, B2C and B2B., Highly skilled on the Tour Plan software to design itineraries.
Travel Advisor
Designing and selling tailored made vacation plans and preparing itinerary quotes for direct international customers mainly from Spain and Denmark., Managed requests from several Spanish wholesalers.
Senior Travel Planner
Designing and selling tailored made vacation plans and preparing itinerary quotes for direct international customers all over the world., Assisted travel requests from Journey Latin America travel agency, from England.
Trip Planner
Preparing vacation and itinerary quotes for International Wholesalers, mainly from the United States of America., Assisting agencies with information about hotels, reservations, managing allotments, phone, daily email communication.