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Marcelo
Customer Service & Sales Professional with 5 years experience in US client support
Video resume
Agent
I've been working with customers from the US since the past 5 years and I have been working on lot of roles, like collections agent, sales agent, data entry, retentions agent, customer service representative, I have experience with patients, credit scores, insurances and credit cards, statements, emails, chats, and back office positions.
Contacto
San José, San José, Costa Rica
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Provided support and solutions to US clients across various communication channels.
Sales & RetentionIntermediate
Engaged in sales and retention activities, maintaining client relationships and resolving issues.
Data Entry & Back OfficeIntermediate
Performed data entry and back office tasks related to customer accounts, credit, and insurance records.
Credit & Insurance KnowledgeIntermediate
Worked with credit scores, credit cards, and insurance documentation in customer accounts.
Patient InteractionBeginner
Gained experience working with patient-related information and support processes.
Resumen
Experienced in multiple customer service roles with a focus on supporting US clients through various communication channels and back-office operations.
Logros Clave
- Worked in diverse roles including collections, sales, retention, and customer service for US clients
- Handled customer interactions via email, chat, and phone across multiple sectors
- Gained comprehensive experience with credit scores, credit cards, insurances, and patient interactions
Habilidades
Customer ServiceSales & RetentionData Entry & Back OfficeCredit & Insurance KnowledgePatient Interaction
Publicado en CazVid - 3 jul 2025