Dedicated customer service specialist with over 5 years of experience in transaction verification, compliance, and client support. Skilled in identifying discrepancies, preventing fraud, and maintaining high-quality service standards across banking and retail environments.
Provided empathetic and efficient customer support, resolving inquiries across multiple platforms and maintaining high satisfaction.
Analyzed and verified international remittances, identified discrepancies, and collaborated to prevent fraud.
Applied data analysis skills to support transaction verification, compliance, and reporting processes.
Supported sales activities by providing detailed product information and closing sales opportunities.
Ría Money Transfer
Analyze and verify international remittance transactions., Identify discrepancies, fraud, and suspicious activities., Collaborate with compliance and operations teams., Ensure accuracy in high-responsibility, zero-error environments.
Fusion
Handled calls related to memberships, reservations, and sales., Supported international accounts (SeaWorld – USA)., Closed sales opportunities with clear and detailed product information.
Concentrix
Managed inbound calls and order tracking., Resolved issues with empathy and efficiency., Ensured accurate documentation for customer satisfaction.
Teleperformance
Provided inbound customer support., Met quality and performance metrics., Delivered personalized solutions and built customer rapport.
Chef Diploma
Restaurant Administration
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Enhanced user experience through professional communication and effective issue resolution.
CENADE
Delivered clear and empathetic customer support., Assisted customers with inquiries and issue resolution.