Josué - AML Compliance Analyst with 3+ years in Financial Services

San José, San José, Costa Ricaen

Reviewed and resolved AML and KYC cases to prevent fraud and money laundering.

Analyzed customer transactions ensuring compliance with US regulations and policies.

Published on CazVid

Summary

Experienced in AML/KYC compliance, customer service, and technical support with a focus on financial and tech industries.

Key Achievements

Managed sensitive customer information maintaining confidentiality and accuracy.

Skills

AML and KYC ComplianceAdvanced

Handled AML and KYC case reviews and analysis to ensure financial crime prevention.

Customer Support & Client CommunicationAdvanced

Provided remote and inbound support to U.S. clients, maintaining high customer satisfaction.

Technical Support (Apple Devices)Intermediate

Supported customers in technical installation and troubleshooting of Apple devices.

Regulatory ComplianceAdvanced

Ensured adherence to U.S. regulations and internal policies during transaction analysis.

Conflict Resolution & Problem Solving

Experience

Anti-Money Laundering Compliance Analyst

Western Union

October 2023 - June 2024

Reviewed and resolved AML and KYC cases to prevent fraudulent and money laundering activities., Analyzed customer transactions to ensure compliance with U.S. regulations and internal policies., Managed sensitive customer information while maintaining confidentiality and accuracy., Worked under...

Customer Support / Technical Support Representative

Harmon Research

July 2022 - February 2023

Provided remote support to U.S. customers, guiding them through technical installation processes on Apple devices., Assisted customers using structured scripts while maintaining a customer-focused approach., Handled inbound and outbound calls to support onboarding and service activation., Ensured...

Customer Service Specialist (Banking &amp; Fraud)

Foundever (Sitel Group)

December 2021 - July 2022

Handled inbound calls for U.S. banking customers regarding fraudulent transactions and account security., Resolved escalated customer issues while maintaining empathy and compliance standards., Explained banking procedures and fraud prevention measures clearly and professionally., Consistently met...