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Customer Service & Transaction Review Specialist with 5+ years of professional experience
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Competencies
Provided empathetic and efficient customer support, resolving inquiries across multiple platforms and maintaining high satisfaction.
Analyzed and verified international remittances, identified discrepancies, and collaborated to prevent fraud.
Applied data analysis skills to support transaction verification, compliance, and reporting processes.
Supported sales activities by providing detailed product information and closing sales opportunities.
Enhanced user experience through professional communication and effective issue resolution.
Education
Languages
Summary
Dedicated customer service specialist with over 5 years of experience in transaction verification, compliance, and client support. Skilled in identifying discrepancies, preventing fraud, and maintaining high-quality service standards across banking and retail environments.
Key Achievements
- Reviewed and verified international transactions at Ría Money Transfer ensuring accuracy and compliance.
- Supported international accounts and handled sales at Fusion, successfully closing multiple sales opportunities.
- Managed inbound customer support and issue resolution across various companies, consistently meeting performance standards.
Experience
Transaction Review Associate
Analyze and verify international remittance transactions., Identify discrepancies, fraud, and suspicious activities., Collaborate with compliance and operations teams., Ensure accuracy in high-responsibility, zero-error environments.
Customer Service & Sales Representative
Handled calls related to memberships, reservations, and sales., Supported international accounts (SeaWorld – USA)., Closed sales opportunities with clear and detailed product information.
Customer Service Representative
Managed inbound calls and order tracking., Resolved issues with empathy and efficiency., Ensured accurate documentation for customer satisfaction.
Customer Service Representative
Provided inbound customer support., Met quality and performance metrics., Delivered personalized solutions and built customer rapport.
Customer Service Representative
Delivered clear and empathetic customer support., Assisted customers with inquiries and issue resolution.