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Luisairy
Quality Assurance Analyst with 1+ years in customer service and document review
Video resume
Contacto
Competencias
Applied quality assurance techniques to monitor customer interactions and improve service quality.
Handled customer inquiries and implemented retention strategies using CRM tools.
Reviewed legal documents with precision and maintained organized filing systems.
Proficient in office software for report preparation, document editing, and data management.
Educacion
Idiomas
Resumen
Experienced analyst skilled in quality monitoring, document review, and customer support, committed to improving service efficiency and accuracy.
Logros Clave
- Monitored and evaluated customer calls and business processes at One Park Financial
- Created detailed performance reports for management to facilitate decision-making
- Reviewed and edited legal documents, maintaining organization and accuracy
Experiencia
Senior Quality Assurance Analyst
Monitored and evaluated customer calls and business processes., Created detailed performance reports for management., Implemented strategies to improve service quality and team efficiency.
Customer Service Representative
Delivered technical support and assistance via phone., Handled customer inquiries and focused on retention strategies., Utilized CRM software to log and track interactions.
Document Reviewer
Reviewed and edited legal documents with precision., Maintained organized filing systems and prepared client reports.