Luisairy - Quality Assurance Analyst with 1+ years in customer service and document review

Applied quality assurance techniques to monitor customer interactions and improve service quality.

Handled customer inquiries and implemented retention strategies using CRM tools.

Reviewed legal documents with precision and maintained organized filing systems.

Proficient in office software for report preparation, document editing, and data management.

Monitored and evaluated customer calls and business processes., Created detailed performance reports for management., Implemented strategies to improve service quality and team efficiency.

Delivered technical support and assistance via phone., Handled customer inquiries and focused on retention strategies., Utilized CRM software to log and track interactions.

Reviewed and edited legal documents with precision., Maintained organized filing systems and prepared client reports.