Luis - Customer Service Specialist with 5+ years in HVAC and Call Center Operations

Metapán, Santa Ana Department, El Salvadoren

Sound experience managing inbound/outbound calls and scheduling for HVAC maintenance and repairs.

Proficient in utilizing CRM, scheduling software, and pipeline management tools such as Google Voice, SERA, Workiz, and Go High Level.

Contactar via CazVid

Publicado en CazVid

Resumen

Dedicated customer service representative with over 5 years of experience in appointment setting, dispatch, and client communication within HVAC and call center environments. Skilled in using various CRM and scheduling tools to improve workflow and customer satisfaction.

Logros Clave

Handled high-volume customer inquiries, demonstrating strong communication, conflict resolution, and compliance adherence.

Habilidades

Appointment SettingAdvanced

Scheduled, confirmed, and tracked maintenance, repair, and installation appointments using specialized software.

CRM ManagementAdvanced

Managed customer data and follow-ups through CRM platforms like Go High Level, enhancing follow-up efficiency.

Call HandlingAdvanced

Handled high-volume inbound and outbound calls, resolving customer inquiries and issues professionally.

Dispatch CoordinationIntermediate

Coordinated technician dispatch and scheduling to ensure timely service delivery.

Conflict Resolution

Experiencia

CUSTOMER SERVICE REPRESENTATIVE &amp; APPOINTMENT SETTER

TEMPER MECHANICALS AIR &amp; HEAT LLC

2023 - 2025

Managed inbound and outbound calls using Google Voice., Scheduled and confirmed appointments for maintenance, repairs, and installations., Tracked appointments, estimates, and installations using SERA (S-E-R-A) and Workiz., Managed pipeline and follow-ups in Go High Level., Coordinated technician...

CUSTOMER SERVICE REPRESENTATIVE

BLACKHAWK NETWORK

2022 - 2023

Handled high-volume calls using Sharpen call system., Assisted customers with inquiries and issue resolution., Followed compliance and call center procedures.