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Customer Service Specialist with 5+ years in HVAC and Call Center Operations
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Competencies
Scheduled, confirmed, and tracked maintenance, repair, and installation appointments using specialized software.
Managed customer data and follow-ups through CRM platforms like Go High Level, enhancing follow-up efficiency.
Handled high-volume inbound and outbound calls, resolving customer inquiries and issues professionally.
Coordinated technician dispatch and scheduling to ensure timely service delivery.
Addressed customer concerns effectively, maintaining compliance and high service standards.
Languages
Summary
Dedicated customer service representative with over 5 years of experience in appointment setting, dispatch, and client communication within HVAC and call center environments. Skilled in using various CRM and scheduling tools to improve workflow and customer satisfaction.
Key Achievements
- Sound experience managing inbound/outbound calls and scheduling for HVAC maintenance and repairs.
- Proficient in utilizing CRM, scheduling software, and pipeline management tools such as Google Voice, SERA, Workiz, and Go High Level.
- Handled high-volume customer inquiries, demonstrating strong communication, conflict resolution, and compliance adherence.
Experience
CUSTOMER SERVICE REPRESENTATIVE & APPOINTMENT SETTER
Managed inbound and outbound calls using Google Voice., Scheduled and confirmed appointments for maintenance, repairs, and installations., Tracked appointments, estimates, and installations using SERA (S-E-R-A) and Workiz., Managed pipeline and follow-ups in Go High Level., Coordinated technician...
CUSTOMER SERVICE REPRESENTATIVE
Handled high-volume calls using Sharpen call system., Assisted customers with inquiries and issue resolution., Followed compliance and call center procedures.