Dedicated agent with experience in customer support, technical assistance, sales, and appointment coordination, recognized for excellence in customer satisfaction.
Provided high-quality customer support with a satisfaction rate of 95%.
Resolved technical issues pertaining to ISP services efficiently.
Engaged clients actively to increase sales and managed appointment scheduling.
Handled SAP Business One and Salesforce software for sales and customer tracking.
IBEX
Customer Service and Tech Support Agent for an ISP Company., Top Agent Award May 2023., Ability to take up to 4 chats at the same time., Mentor for new agents., Customer satisfaction average: 95%
AICONFORT
Sales Agent for a Refrigeration, Air Conditioner and Parts Company., Warehouse Manager., Store Branch Supervisor., SAP Business One Software Management.
The Lisinski Law Firm
Freelancer Agent, Goal Oriented, Experienced in dealing with sensitive cases, Inmigration Services, SalesForce Software Management
Electronics Engineering Student
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Mentored new agents to enhance team productivity and service quality.
