Vanessa

Customer Service and Tech Support Agent with 2+ years of experience

Video resume

Customer Service and Tech Support

Hi, it will be a pleasure to introduce myself, my name is Vanessa and I'm 23 years old. When it comes about my job experience, I have worked in customer service, tech support, and appointment setter. Also, I have received training as a medical interpreter so I kinda know what to expect when it comes to interpretation. I see myself as a curious person, adaptive, and I like to challenge myself, to always look beyond the wall and go the extra mile, so I can excel in my job.

Contact

Managua, Managua Department, Nicaragua

Available on CazVid

Contact via CazVid

Competencies

Customer ServiceAdvanced

Provided high-quality customer support with a satisfaction rate of 95%.

Tech SupportIntermediate

Resolved technical issues pertaining to ISP services efficiently.

Sales & Appointment SettingIntermediate

Engaged clients actively to increase sales and managed appointment scheduling.

Software ManagementIntermediate

Handled SAP Business One and Salesforce software for sales and customer tracking.

Leadership & MentoringIntermediate

Mentored new agents to enhance team productivity and service quality.

Education

Electronics Engineering Student

UNI - Universidad Nacional de Ingeniería

January 2018

IPLS – Instituto Pedagógico La Salle

Completed November 2017

Languages

SpanishNative

EnglishFluent

Summary

Dedicated agent with experience in customer support, technical assistance, sales, and appointment coordination, recognized for excellence in customer satisfaction.

Key Achievements

Awarded Top Agent at IBEX in May 2023 for outstanding customer service.
Managed multiple chat interactions simultaneously, demonstrating multitasking skills.
Mentored new agents, contributing to team development and knowledge transfer.

Experience

Customer Service Agent

IBEX

July 2022 - November 2023

Customer Service and Tech Support Agent for an ISP Company., Top Agent Award May 2023., Ability to take up to 4 chats at the same time., Mentor for new agents., Customer satisfaction average: 95%

Sales

AICONFORT

January 2021 - June 2022

Sales Agent for a Refrigeration, Air Conditioner and Parts Company., Warehouse Manager., Store Branch Supervisor., SAP Business One Software Management.

Appointment Setter

The Lisinski Law Firm

September 2024 - September 2024

Freelancer Agent, Goal Oriented, Experienced in dealing with sensitive cases, Inmigration Services, SalesForce Software Management

Skills

Customer ServiceTech SupportSales & Appointment SettingSoftware ManagementLeadership & Mentoring

Published on CazVid - Jul 3, 2025

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