Experienced Service Desk Analyst skilled in troubleshooting, remote support, and SOP development. Proven ability to enhance support efficiency and minimize downtime in fast-paced environments.
Expert in diagnosing and resolving hardware, software, and network issues efficiently.
Proficient in utilizing help desk tools to manage, track, and resolve support tickets.
Skilled in analyzing issues and implementing effective solutions under pressure.
Capable of creating and updating Standard Operating Procedures to optimize support workflows.
Allied Digital Services Limited
Provide technical support to end-users via phone, email, and remote tools., Creation/modification of new or existing SOPs., Creation and termination of employees., Troubleshoot hardware, software, and network issues in a Windows-based environment., Monitor and manage service tickets using ITSM tools, ensuring timely resolution., Collaborate with different support teams for escalations and knowledge sharing.
Tech Mahindra
Delivered frontline support for internal and external clients, reducing downtime., Documented issues and solutions to contribute to internal knowledge base., Supported remote users across multiple time zones.
Engineer's degree
Engineer's degree
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Experienced in providing remote technical assistance to diverse users across multiple platforms.
