Jose - Data Analyst with 3+ years of experience in financial services

Applied statistical methods and tools to interpret complex datasets.

Utilized SQL for data extraction, transformation, and database management.

Created detailed reports, dashboards, and performed data cleaning using Excel.

Designed visual reports and dashboards for stakeholders to interpret data insights.

Generated and qualified high volumes of sales leads through targeted research and outreach., Utilized CRM tools to track and manage sales pipeline, ensuring accurate data entry and follow-up., Scheduled and coordinated meetings between prospects and senior sales representatives to advance the sales cycle., Analyzed and reported on sales metrics to identify opportunities for process improvements and increased conversion rates., Demonstrated strong self-motivation and accountability to meet and exceed sales targets., Exhibited excellent verbal and written communication skills to effectively engage with potential clients., Adapted quickly to new sales environments and technologies while collaborating efficiently within team settings.

Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users' workflows., Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement., Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams., Reduced wait times for support by streamlining ticket management processes and prioritizing high-impact issues.

Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to end users., Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams., Used ticketing systems to log, track, and update the status of user-reported IT incidents and service requests., Collaborated with network and systems administrators to troubleshoot and resolve complex IT infrastructure problems.