Regino - IT Help Desk Analyst with extensive technical support and customer service experience

New York, New York, United StatesRemoteen

Provided remote technical assistance and support for POS systems, ensuring customer satisfaction

Developed strong communication skills through regular interaction with diverse customers over the phone

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced IT Help Desk Analyst with a strong background in technical support and customer service, skilled at problem-solving and maintaining high professionalism.

Video Resume

Key Achievements

Maintained professionalism and integrity in all customer interactions, supporting service quality standards

Skills

Technical SupportAdvanced

Delivered technical assistance remotely, solving hardware and software issues efficiently.

Customer ServiceExpert

Provided customer-centric support, ensuring positive experiences and issue resolution.

Communication SkillsAdvanced

Effectively communicated technical solutions and instructions via phone to a variety of customers.

Professionalism and IntegrityExpert

Maintained high standards of professionalism and core values in all customer interactions.

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