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Daniela
Team Leader and Trainer with diverse customer service and management experience
Contacto
Competencias
Provided support via customer calls, resolved issues, and gathered feedback.
Led meetings, trained new staff, and managed scheduling and inventory.
Engaged with clients and team members effectively to ensure smooth operations.
Supported operations through scheduling, inventory management, and documentation.
Utilized Microsoft Office, Power BI, Asana, and Google Sheets for daily tasks.
Educación
Idiomas
Resumen
Experienced team leader with expertise in customer support, training, and operational management. Skilled in coordinating client communication, training staff, and utilizing technical tools for efficient workflow.
Logros Clave
- Led daily and monthly client meetings to ensure communication and coordination
- Trained new employees and supported quality assurance initiatives
- Handled customer calls, resolved complaints, and conducted satisfaction surveys
Experiencia
Team leader- Trainer
Leading daily and monthly meetings with clients., Training new employees and supporting the quality team., Handling incoming customer calls to address inquiries and provide information., Resolving customer complaints and issues effectively and courteously., Conducting customer satisfaction surveys and gathering feedback., Managing scheduling for timely delivery of orders and meetings with suppliers., Overseeing company inventory., Managing and tracking schedules.