Daniela - Team Leader and Trainer with diverse customer service and management experience

Colombia, Huila Department, Colombiaen

Led daily and monthly client meetings to ensure communication and coordination

Trained new employees and supported quality assurance initiatives

Published on CazVid

Summary

Experienced team leader with expertise in customer support, training, and operational management. Skilled in coordinating client communication, training staff, and utilizing technical tools for efficient workflow.

Key Achievements

Handled customer calls, resolved complaints, and conducted satisfaction surveys

Skills

Customer ServiceAdvanced

Provided support via customer calls, resolved issues, and gathered feedback.

Team LeadershipIntermediate

Led meetings, trained new staff, and managed scheduling and inventory.

Communication SkillsAdvanced

Engaged with clients and team members effectively to ensure smooth operations.

Administrative SkillsIntermediate

Supported operations through scheduling, inventory management, and documentation.

Technical ToolsIntermediate

Experience

Team leader- Trainer

TDCX

2022 - 2024

Leading daily and monthly meetings with clients., Training new employees and supporting the quality team., Handling incoming customer calls to address inquiries and provide information., Resolving customer complaints and issues effectively and courteously., Conducting customer satisfaction surveys and gathering feedback., Managing scheduling for timely delivery of orders and meetings with suppliers., Overseeing company inventory., Managing and tracking schedules.