Yosigey - Data Analyst with 5 years of experience in finance and healthcare

Applied statistical methods and data visualization tools to interpret complex datasets.

Designed and executed queries for data extraction, supporting reporting and decision-making processes.

Utilized advanced functions and pivot tables for data analysis and reporting.

Presented findings to cross-functional teams, translating complex data into understandable insights.

Lead, coach, and support team members to meet performance and quality goals, Monitor daily performance metrics (KPIs, adherence, quality, productivity), Provide regular feedback, coaching sessions, and performance guidance, Ensure compliance with company policies and procedures, Support training, onboarding, and ongoing development of team members, Handle escalated customer or employee issues professionally, Communicate goals, updates, and expectations clearly to the team, Identify performance gaps and implement improvement strategies, Collaborate with management and cross-functional teams to achieve objectives

Supervise daily team operations to ensure service level goals are met, Track attendance, adherence, and schedule compliance, Conduct one-on-one meetings and performance reviews, Assist with workforce planning and coverage needs, Motivate team members to maintain high engagement and morale, Ensure consistent application of policies and procedures, Act as a point of contact between agents and management

Handle inbound and/or outbound sales calls professionally, Identify customer needs and recommend appropriate products or services, Achieve and exceed individual sales targets and KPIs, Provide accurate product information and pricing, Build rapport and maintain positive customer relationships, Overcome objections and close sales effectively