Kirill

Air Traffic Controller

Maintained clear and effective communication with pilots to ensure safe and efficient aircraft operations., Made real-time decisions in non-standard and emergency situations to maintain safety and operational flow., Collaborated with adjacent control units and teams to prevent aircraft conflicts and ensure seamless coordination., Trained and mentored new team members and other departments to ensure full compliance with aviation regulations and operational procedures

Customer Service

Delivered high-quality customer service, addressing client inquiries and resolving issues efficiently., Collaborated with internal departments and maintained open communication with senior management and team members to ensure smooth operations., Prepared and submitted public relations (PR) reports in a timely and accurate manner., Utilized basic Microsoft Office programs (Word, Excel, Outlook) for daily tasks and reporting., Engaged with clients to build strong relationships and ensure satisfaction with services provided

Provided remote technical support via phone, email, and chat, resolving a wide range of IT issues in a timely manner., Demonstrated strong troubleshooting skills across multiple platforms and devices, including Windows-based systems, macOS, laptops, desktops, mobile devices, tablets, and multifunctional devices (MFDs)., Specialized in Microsoft Outlook support within network environments, including calendar sharing, permissions, and delegation setups., Maintained a high level of professionalism and customer satisfaction through excellent telephone etiquette and communication skills

Customer service

Delivered customer service support, addressing inquiries and ensuring timely resolution of delivery-related issues., Communicated effectively with clients to provide updates, clarify requests, and ensure customer satisfaction., Analyzed customer requests and coordinated solutions to overcome logistical challenges in the delivery process., Utilized basic Microsoft Office programs (Word, Excel, Outlook) for documentation, communication, and reporting tasks

Moderator (Trust & Safety)

Reviewed and evaluated user-generated content to ensure compliance with community guidelines and platform policies., Identified and removed inappropriate, offensive, or harmful material in a timely manner., Flagged and escalated sensitive or complex issues to the appropriate internal teams., Maintained a high level of accuracy and attention to detail while moderating large volumes of content., Provided feedback to improve content policies and internal processes., Worked closely with cross-functional teams, including Trust & Safety, Legal, and Customer Support., Used internal tools, databases, and moderation systems to track content and maintain quality standards

Multitasking Specialist

Handled client communications via phone, chat, and email, ensuring timely and professional responses., Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail., Utilized CRM systems to track, update, and manage customer information accurately., Supported sales operations and contributed to achieving team targets through effective collaboration., Used Excel for data entry, tracking, and reporting purposes., Identified and resolved errors to improve workflow accuracy and efficiency