Demonstrated experience with English.
Demonstrated experience with Russian.
Demonstrated experience with Spanish.
Demonstrated experience with Ukrainian.
Tyumen
Maintained clear and effective communication with pilots to ensure safe and efficient aircraft operations., Made real-time decisions in non-standard and emergency situations to maintain safety and operational flow., Collaborated with adjacent control units and teams to prevent aircraft conflicts and ensure seamless coordination., Trained and mentored new team members and other departments to ensure full compliance with aviation regulations and operational procedures
SberMarket (Call Center)
Delivered high-quality customer service, addressing client inquiries and resolving issues efficiently., Collaborated with internal departments and maintained open communication with senior management and team members to ensure smooth operations., Prepared and submitted public relations (PR) reports in a timely and accurate manner., Utilized basic Microsoft Office programs (Word, Excel, Outlook) for daily tasks and reporting., Engaged with clients to build strong relationships and ensure satisfaction with services provided
Bauart Group
Provided remote technical support via phone, email, and chat, resolving a wide range of IT issues in a timely manner., Demonstrated strong troubleshooting skills across multiple platforms and devices, including Windows-based systems, macOS, laptops, desktops, mobile devices, tablets, and multifunctional devices (MFDs)., Specialized in Microsoft Outlook support within network environments, including calendar sharing, permissions, and delegation setups., Maintained a high level of professionalism and customer satisfaction through excellent telephone etiquette and communication skills
Air Traffic Controller
Comprehensive Advanced English Training Program
High school diploma
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