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Kevin
Account Manager with 6+ years in client relationship and sales management
Contacto
Competencias
Develops and maintains strategic client relationships, driving revenue and ensuring high satisfaction levels.
Identifies opportunities for cross-selling and upselling, and executes account growth strategies.
Analyzes account performance data and provides executive reports to optimize outcomes.
Coordinates events and manages daily operations, improving efficiency and customer satisfaction.
Manages fraud cases, ensures compliance, and collaborates on risk mitigation strategies.
Educacion
Idiomas
Resumen
Experienced professional with over 6 years in account management, sales, marketing, and fraud prevention. Adept at building relationships, executing growth strategies, and optimizing operations across diverse industries.
Logros Clave
- Managed strategic client relationships at Sunflower Technologies, driving revenue growth and identifying upselling opportunities.
- Oversaw daily operations and vendor coordination at The Floral Designer, reducing inventory waste by 15% and increasing social media engagement by 40%.
- Managed 300+ fraud cases monthly at ScotiaGBS Colombia, reducing fraud activity by 35% and collaborating on loss-prevention strategies.
Experiencia
Account Manager – Client Relationship Management
Manage strategic client relationships and drive revenue growth through consultative account management., Develop and execute account growth strategies while acting as primary liaison between clients and internal teams., Identify upselling and cross-selling opportunities within existing accounts to...
Sales and Marketing Associate
Conducted in-depth market research and competitor analysis to inform business strategy., Coordinated marketing events, trade shows, and product launches to increase brand visibility., Managed CRM database, scheduling, and lead qualification processes to support sales operations., Provided...
Assistant General Manager
Oversaw daily operations, billing, and executive-level reporting with 100% accuracy., Reduced inventory waste by 15% through improved tracking and vendor coordination., Managed logistics for over 60 events, including weddings and corporate functions., Resolved 90% of client inquiries on first...
Inbound Fraud Advisor
Managed 300+ confidential fraud cases monthly, ensuring compliance and accuracy., Reduced fraudulent activity by 35% through proactive detection and monitoring., Collaborated with risk and compliance teams to implement loss-prevention strategies., Guided customers on fraud prevention and account...