Dedicated professional experienced in customer service, administrative support, and data analysis across hospitality, banking, and cultural sectors. Proven ability to adapt to diverse environments and ensure efficient operations.
Delivered customer support in banking and educational sectors, handling inquiries and ensuring service quality.
Managed documentation, organized travel and hotel operations, and supported internal processes.
Assisted in data collection, reporting, and benchmarking related to compensation and benefits programs.
Strengthened communication skills through international exchange, adapting to diverse customs and expectations.
Bogota, Colombia
Supported the administration and analysis of compensation and benefits programs., Assisted in data collection, reporting, and benchmarking related to salaries and incentives., Collaborated with HR teams to ensure accurate documentation and compliance with internal policies.
Seattle, WA, USA
Strengthened cross-cultural communication by interacting daily with an American host family and adapting to new customs and expectations., Managed household responsibilities and coordinated schedules, demonstrating reliability, independence, and strong time-management skills., Improved English...
Agencia Representante Ltda., Colombia
Assisted students by providing clear information on academic services, payments, and administrative procedures., Supported internal processes and ensured compliance with company protocols.
SYSTEMGROUP, Colombia
Delivered customer support for the Daviplata mobile banking platform., Handled account updates, government subsidy inquiries, and user assistance regarding financial security., Maintained service quality following company guidelines.
B.A. in Business Administration
Hotel Management Technologist
Technical Certificate in English Proficiency
High School Diploma – Technical in Systems
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Collaborated with HR teams, hotel staff, and clients to ensure smooth operations and documentation accuracy.
Servincluidos LTDA – Decameron Hotels, Colombia
Operated internal systems for document reception and dispatch., Guided clients through tourism packages and travel services., Managed organizational tasks and implemented document archiving procedures.
