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Karen

Total Rewards Intern

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Bogotá, Bogota D.C., Colombia
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Competencies

Customer ServiceAdvanced

Delivered customer support in banking and educational sectors, handling inquiries and ensuring service quality.

Administrative SupportAdvanced

Managed documentation, organized travel and hotel operations, and supported internal processes.

Data Collection & ReportingIntermediate

Assisted in data collection, reporting, and benchmarking related to compensation and benefits programs.

Cross-cultural CommunicationIntermediate

Strengthened communication skills through international exchange, adapting to diverse customs and expectations.

Team CollaborationAdvanced

Collaborated with HR teams, hotel staff, and clients to ensure smooth operations and documentation accuracy.

Education

B.A. in Business Administration
Universidad Santo Tomás, Colombia
Completed Present
Hotel Management Technologist
Servicio Nacional de Aprendizaje SENA, Tunja
Completed 2019
Technical Certificate in English Proficiency
CENIS Institute, Chiquinquirá
Completed 2016
High School Diploma – Technical in Systems
Julio Flórez Industrial Technical Institute, Chiquinquirá
Completed 2016

Languages

SpanishNative
EnglishFluent

Summary

Dedicated professional experienced in customer service, administrative support, and data analysis across hospitality, banking, and cultural sectors. Proven ability to adapt to diverse environments and ensure efficient operations.

Key Achievements

  • Supported administration and analysis of compensation and benefits programs in an HR internship.
  • Enhanced cross-cultural communication and language skills through a cultural exchange experience.
  • Provided comprehensive customer support for banking and educational services, ensuring compliance and user satisfaction.

Experience

Total Rewards Intern

Bogota, Colombia
Jul 2025 - Jan 2026

Supported the administration and analysis of compensation and benefits programs., Assisted in data collection, reporting, and benchmarking related to salaries and incentives., Collaborated with HR teams to ensure accurate documentation and compliance with internal policies.

Cultural Exchange Participant

Seattle, WA, USA
Apr 2023 - May 2025

Strengthened cross-cultural communication by interacting daily with an American host family and adapting to new customs and expectations., Managed household responsibilities and coordinated schedules, demonstrating reliability, independence, and strong time-management skills., Improved English...

Customer Service Advisor – CSU

Agencia Representante Ltda., Colombia
Feb 2023 - Apr 2023

Assisted students by providing clear information on academic services, payments, and administrative procedures., Supported internal processes and ensured compliance with company protocols.

Call Center Advisor – Daviplata

SYSTEMGROUP, Colombia
Oct 2020 - Jun 2021

Delivered customer support for the Daviplata mobile banking platform., Handled account updates, government subsidy inquiries, and user assistance regarding financial security., Maintained service quality following company guidelines.

Administrative Assistant – Hotel Operations

Servincluidos LTDA – Decameron Hotels, Colombia
Jun 2019 - Dec 2019

Operated internal systems for document reception and dispatch., Guided clients through tourism packages and travel services., Managed organizational tasks and implemented document archiving procedures.

Skills

Customer ServiceAdministrative SupportData Collection & ReportingCross-cultural CommunicationTeam Collaboration
Published on CazVid - May 17, 2026
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