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Juliana
Customer Service & Sales Specialist with Diverse Industry Experience
Contacto
Competencias
Provided client support across insurance, medical, and logistics sectors, addressing product inquiries and issue resolution.
Promoted and sold insurance products, helping clients understand options and complete transactions.
Prepared reports on workplace issues based on active listening and detailed call analysis.
Utilized tools like Excel, Word, PowerPoint, and Windows to document, analyze, and communicate information effectively.
Engaged with callers worldwide, actively listening to gather details and set clear expectations.
Educación
Resumen
Experienced in client support, sales support, workplace reporting, and technical tools with a proven track record of goal achievement.
Logros Clave
- Consistently met or exceeded sales and customer satisfaction goals across multiple campaigns.
- Handled a variety of client inquiries including insurance products and medical procedures.
- Participated in workplace reporting, listening to issues like harassment and fraud, contributing to organizational transparency.
Experiencia
Customer service and Sales call campaign
Answering client questions about insurance terms, products, prices and availability and providing tech support when required., Meeting or exceeding Sales and Customer service satisfaction goals., Helping to file insurance claims and selling additional insurance.
Ethic and Report call campaign
Making reports about workplace issues, actively listening to callers about details related to workplace issues, like harassment, fraud, theft, inappropriate behavior. Set expectations for every single company., Meeting or exceeding goals., Received calls from around the world from different companies to create new reports or follow up on reports.
Customer service call campaign
Answering client questions about insurance terms, products, prices and availability., Meeting or exceeding satisfaction goals., Helping determine insurance authorizations and procedures for medical supplies and appointments.
Customer service
Answering client questions about international packages, tracking and availability., Meeting or exceeding goals.