Juliana - Customer Service & Sales Specialist with Diverse Industry Experience

Provided client support across insurance, medical, and logistics sectors, addressing product inquiries and issue resolution.

Promoted and sold insurance products, helping clients understand options and complete transactions.

Prepared reports on workplace issues based on active listening and detailed call analysis.

Utilized tools like Excel, Word, PowerPoint, and Windows to document, analyze, and communicate information effectively.

Answering client questions about insurance terms, products, prices and availability and providing tech support when required., Meeting or exceeding Sales and Customer service satisfaction goals., Helping to file insurance claims and selling additional insurance.

Making reports about workplace issues, actively listening to callers about details related to workplace issues, like harassment, fraud, theft, inappropriate behavior. Set expectations for every single company., Meeting or exceeding goals., Received calls from around the world from different companies to create new reports or follow up on reports.

Answering client questions about insurance terms, products, prices and availability., Meeting or exceeding satisfaction goals., Helping determine insurance authorizations and procedures for medical supplies and appointments.

Answering client questions about international packages, tracking and availability., Meeting or exceeding goals.