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Juan
Sales and Customer Service Specialist with 8+ years of cross-industry experience
Contacto
Competencias
Utilized Salesforce extensively for client management and sales tracking across roles.
Developed and managed complex reports, spreadsheets, and data analysis for sales and business planning.
Provided personalized support, handled high-pressure situations, and improved customer retention rates.
Managed client accounts, optimized inventories, and maintained strong relationship continuity.
Negotiated sales, property deals, and service solutions effectively to meet client needs.
Educacion
Idiomas
Resumen
Experienced in sales, account management, and customer retention across diverse industries including telecommunications, logistics, real estate, and technology. Skilled in team leadership, process optimization, and client relationship building.
Logros Clave
- Led and supervised sales teams, achieving objective-focused strategies that increased revenue.
- Handled comprehensive account and inventory management, ensuring high accuracy and resource optimization.
- Promoted internally within 3 months at 24-7 InTouch for exceeding client retention targets and resolving customer issues effectively.
Experiencia
Asesor de ventas y servicio al cliente
Experienced in assisting business clients through inbound calls, providing quick, clear, and effective solutions to technical issues or administrative inquiries., Skilled in identifying sales and improvement opportunities during calls, offering additional products or services (such as speed...
Senior logistics coordinator
Proficient in making cold calls to generate sales., Creation of strong and effective relationships with clients, providing a quick and professional response to inquiries and needs., Efficient coordination and scheduling with transport teams for the timely delivery of equipment to clients., Constant...
Sales manager and Cofounder of Tía Tina
Extensive experience in the use of advanced Microsoft Excel functions, report creation, and efficient spreadsheet management., Successfully lead and supervise the sales team, implementing effective strategies to achieve objectives and increase company revenue., Effective follow-up to maintain...
Business support specialist
In charge of comprehensive account management for Xerox, which included overseeing billing, managing supplies for devices, and helping in any aspect required by the client assigned to the account., Efficient inventory control and management, ensuring timely availability of supplies, loss reduction,...
Customer service representative, save line agent (internal promotion)
After only 3 months within the account, I received an internal promotion to client retention agent., Focused on understanding the individual needs of each client and providing effective solutions to their problems. I have developed an analytical approach to quickly understand the challenges clients...
Real State advisor and founder
Founder of the company and sales and rental property advisor, analyzing client needs and providing suitable options to meet those needs., Providing high-quality customer service, ensuring a fully personalized approach with close follow-up., Managing the sales team, ensuring they meet required...
QA
Demonstrated ability to analyze data and trends to identify areas for improvement., Evaluation of processes and procedures to ensure the quality standards provided by the account., Track record of achievements in improving quality and operational efficiency, meeting goals related to quality and...