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F

Francisco

Customer Support Specialist with 5+ years of technical and sales experience

Contacto

Santa Ana, Santa Ana Department, El Salvador
Disponible en CazVid
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Competencias

Customer ServiceAdvanced

Delivered customer support and sales via phone, email, and in person, ensuring high customer satisfaction.

Technical SupportIntermediate

Provided assistance related to Microsoft products, troubleshooting, and resolving technical issues.

Scheduling & Office ManagementAdvanced

Managed appointments, office tasks, and administrative functions to improve workflow and efficiency.

Digital MarketingIntermediate

Applied digital marketing skills in sales and communication strategies for client engagement.

Educacion

Certified Digital Marketing and Graphic Design Technician
ITCA FEPADE Regional Santa Ana
Completed 2023

Idiomas

EnglishAdvanced
SpanishNative

Resumen

Experienced in technical support, customer service, and administrative roles, with strong skills in scheduling, communication, and digital marketing. Proven ability to manage diverse tasks efficiently and enhance client interactions.

Logros Clave

  • Provided technical support and customer service for Microsoft products at Convergys, enhancing customer satisfaction.
  • Scheduled technician appointments and managed customer interactions at Skycom, improving operational efficiency.
  • Handled administrative tasks, scheduling, and sales communications at Artisan Electrical LLC, streamlining office workflows.

Experiencia

Technical support representative

Convergys
March 2016 - July 2019

Provided tech and customer service to customers regarding Microsoft and its products.

Customer and sales representative

Skycom
August 2019 - January 2021

Customer service and scheduling appointments for technicians to arrive to customers' homes.

Customer Relationship Specialist

Artisan Electrical LLC
February 2021 - To date

Administrative assistant tasks, Office tasks, Scheduling, Setting appointments, Sales phone, email and text.

Habilidades

Customer ServiceTechnical SupportScheduling & Office ManagementDigital Marketing
Publicado en CazVid - 17 may 2026
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