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Customer Support Specialist with 5+ years of technical and sales experience
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Competencies
Delivered customer support and sales via phone, email, and in person, ensuring high customer satisfaction.
Provided assistance related to Microsoft products, troubleshooting, and resolving technical issues.
Managed appointments, office tasks, and administrative functions to improve workflow and efficiency.
Applied digital marketing skills in sales and communication strategies for client engagement.
Education
Languages
Summary
Experienced in technical support, customer service, and administrative roles, with strong skills in scheduling, communication, and digital marketing. Proven ability to manage diverse tasks efficiently and enhance client interactions.
Key Achievements
- Provided technical support and customer service for Microsoft products at Convergys, enhancing customer satisfaction.
- Scheduled technician appointments and managed customer interactions at Skycom, improving operational efficiency.
- Handled administrative tasks, scheduling, and sales communications at Artisan Electrical LLC, streamlining office workflows.
Experience
Technical support representative
Provided tech and customer service to customers regarding Microsoft and its products.
Customer and sales representative
Customer service and scheduling appointments for technicians to arrive to customers' homes.
Customer Relationship Specialist
Administrative assistant tasks, Office tasks, Scheduling, Setting appointments, Sales phone, email and text.