JUAN

Medical Interpreter OPI and VRI

Managed incoming calls from 911, insurance companies, and various hospitals, including Kaiser Permanente and Egna hospital installations.. Demonstrated extensive knowledge of medical terminology, facilitating accurate and effective communications.

Specialized Medical Interpreter (SMI) VRI

Delivered exceptional medical interpretation services to Limited English Proficiency (LEP) patients and medical providers, ensuring clarity on both sides.. Ensured comprehensive understanding between patients and providers, fostering effective communication.

Over the Phone Interpreter

Commenced as an over-the-phone interpreter handling 911 calls, insurance claims, and school district communications.. Engaged in training focused on medical terminology and relevant scenarios to enhance service quality.

Team Lead

Functioned as a collections agent for approximately 6 months before transitioning to team lead responsibilities for another 8 months.. Supported supervisors in team management and workflow optimization.. Coordinated and managed schedules for fellow agents, enhancing operational efficiency.. Engaged with difficult clients to negotiate payment arrangements, arriving at mutually agreeable terms for resolving delinquent accounts.

Supervisor in the Cashier Department

Supervised a staff of over 20 members, ensuring effective team performance and customer satisfaction.. Addressed and resolved customer issues by providing tailored solutions and follow-ups.. Managed service requests while supporting cashiers with necessary currency and change.. Oversaw the scheduling and timing of cashier shifts, improving overall departmental efficiency.. Optimized cashier performance through improved workflow and training.

2nd Level Tech Support (Desktop and Peripherals)

Initially served as a 1st level tech support agent before advancing to 2nd level support for desktops and peripherals, demonstrating professional development.

Data Capture

Floor Assistant in the Electronics Department

Initially commenced duties as a cashier before transitioning to a floor assistant role in the electronics department within 2 months, reflecting adaptability.

In Charge of the Electronics and Electrical Department

Managed operations of the electronics and electrical department, overseeing team performance and inventory.. Supervised two other team members to optimize department output.

Deli Promoter

Functioned as a deli promoter for approximately 8 years, orchestrating store events and promotions.. Oversaw and coordinated a team of 4, managing event schedules and store presentation times for colleagues.. Secured authorization agreements to facilitate brand presentations within stores, enhancing product visibility.